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Effective Date: 1 August 2026
ClearBond Holdings, Inc. or its applicable operating subsidiary (“ClearBond,” “we,” “us,” or “our”) provides a software platform for managing U.S. Customs and Border Protection (“CBP”) import compliance data and related trade documentation (the “Service”). These Terms of Service (“Terms”) govern access to and use of the Service and are entered into between ClearBond and the business entity on whose behalf the Service is accessed (“Customer,” “you,” or “your”).
The Service is offered exclusively to businesses and their authorized personnel acting in a business capacity. The Service is not directed to, and may not be used by, individual consumers for personal, family, or household purposes.
By accessing or using the Service, Customer and each individual user accessing the Service on Customer’s behalf agree to be bound by these Terms and by ClearBond’s Privacy Policy, which is incorporated by reference. If Customer does not agree to these Terms, Customer must not access or use the Service.
The Service is intended solely for use by businesses — including importers of record, licensed customs brokers, and managing general agents / captive program managers — and their authorized employees and contractors acting in a business capacity. Each individual user must be at least 18 years old and authorized by Customer to access the Service and to bind Customer to these Terms where applicable.
The Service allows Customer to ingest, process, and review CBP entry summary data and related trade documentation (including commercial invoices, bills of lading, certificates of origin, and similar records), and to manage importer and organization records within a shared platform. The Service uses a combination of automated optical character recognition, machine-learning-based field extraction, and human review to process uploaded documents, as further described in Section 9 (Automated Processing) and in the Privacy Policy.
4.1 Account Creation. Access to the Service is provisioned by ClearBond or by an authorized administrator of Customer’s organization through an invitation-based process. Each individual user account is associated with a single organization and role.
4.2 Credentials. Customer is responsible for maintaining the confidentiality of its users’ login credentials and for all activity occurring under those accounts, and must promptly notify ClearBond of any suspected unauthorized access.
4.3 Organization Types. The Service supports two organization types: (a) “Importer of Record” organizations, which have read/write access to their own data; and (b) “Captive/MGA” organizations, which may have read-only access to the data of importer organizations within their program, as configured by ClearBond. Role-based permissions within the Service are under active development; Customer should not assume more granular internal role separation than ClearBond has made generally available at the time of use.
5.1 Plans. Customer subscribes to the Service under one of the subscription plans described at ClearBond’s plans page or as set out in an applicable order form (each, a “Plan”).
5.2 Payment Processing. Subscription fees are billed and collected through Stripe, Inc., ClearBond’s third-party payment processor. By subscribing, Customer authorizes ClearBond and Stripe to charge the payment method on file for all applicable fees, and agrees to Stripe’s applicable terms as a condition of using Stripe-processed payment features.
5.3 Billing Cycle; Auto-Renewal. Subscription fees are billed in advance on a monthly/annual basis and automatically renew for successive terms of the same length unless Customer cancels in accordance with Section 5.5.
5.4 Taxes. Fees are exclusive of applicable sales, use, and similar taxes, which Customer is responsible for, excluding taxes on ClearBond’s net income.
5.5 Cancellation; Refunds. Customer may cancel its subscription at any time, effective at the end of the then-current billing period. Except as required by law or expressly stated in an order form, fees already paid are non-refundable.
5.6 Failure to Pay. ClearBond may suspend or terminate access to the Service for accounts with undisputed fees more than 30 days past due, upon notice to Customer.
6.1 Ownership. As between the parties, Customer owns all data it submits to or through the Service, including entry summary data, shipment records, uploaded documents, and organization records (“Customer Data”).
6.2 License to ClearBond. Customer grants ClearBond a license to host, process, transmit, and display Customer Data solely to provide, maintain, secure, and improve the Service, and as otherwise described in the Privacy Policy.
6.3 Accuracy and Authority. Customer is solely responsible for the accuracy and legality of all data and documents it submits, including its authority to submit documents and information originating from third parties (e.g., shippers, brokers, manufacturers, sureties).
Customer will not, and will not permit any user to: (a) use the Service to violate applicable law, including customs, export control, or trade sanctions laws; (b) upload data or documents Customer does not have the right to submit; (c) attempt to access another organization’s data outside of Customer’s configured permissions; (d) reverse engineer, decompile, or attempt to derive source code from the Service; (e) use the Service to build or support a competing product; or (f) probe, scan, or test the vulnerability of the Service without ClearBond’s prior written consent.
The Service, including all underlying software, models, workflows, and documentation, is owned by ClearBond and its licensors. Except for the limited rights expressly granted in these Terms, no rights in the Service are granted to Customer.
9.1 The Service uses optical character recognition and machine-learning-based extraction — including large language model-based semantic parsing — to read and structure data from uploaded trade documents, with human review applied to lower-confidence extractions before they are finalized in Customer’s records.
9.2 ClearBond does not guarantee that extracted or processed data is complete, accurate, or suitable for any particular customs filing, regulatory submission, or business decision. Customer remains solely responsible for independently verifying the accuracy of all data before relying on it for any customs compliance, filing, or regulatory purpose.
THE SERVICE DOES NOT CONSTITUTE CUSTOMS BROKERAGE SERVICES, LEGAL ADVICE, OR REGULATORY ADVICE, AND CLEARBOND IS NOT A LICENSED CUSTOMS BROKER.
10.1 ClearBond maintains administrative, technical, and physical safeguards designed to protect Customer Data, including encryption of stored data and access controls scoped to Customer’s organization.
10.2 Customer is responsible for configuring appropriate authentication practices for its own users, including enabling any multi-factor authentication options ClearBond makes available.
Each party will protect the other party’s confidential information using at least reasonable care, and will use it only to perform its obligations or exercise its rights under these Terms.
12.1 Term. These Terms remain in effect for as long as Customer maintains an active subscription or account.
12.2 Suspension. ClearBond may suspend access to the Service if Customer materially breaches these Terms, poses a security risk to the Service or other customers, or fails to pay undisputed fees when due.
12.3 Termination. Either party may terminate these Terms for the other party’s uncured material breach on 30 days’ written notice, or immediately if required by law.
12.4 Effect of Termination. Upon termination, Customer’s access to the Service will be disabled. ClearBond will retain Customer Data for a limited period following termination to support data export requests, after which accounts and records are disabled and archived (rather than immediately and permanently erased) in ClearBond’s systems, subject to the retention and deletion limitations described in the Privacy Policy.
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CLEARBOND DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO CLEARBOND IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
Customer will indemnify, defend, and hold harmless ClearBond from and against third-party claims, damages, and expenses arising out of Customer Data, Customer’s use of the Service in violation of these Terms, or Customer’s violation of applicable law.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms will be resolved exclusively in the state or federal courts located in Delaware, and each party consents to personal jurisdiction there.
ClearBond may update these Terms from time to time. ClearBond will notify Customer of material changes by email or in-product notice at least 15 days before the change takes effect. Continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms.
18.1 Assignment. Neither party may assign these Terms without the other party’s prior written consent, except in connection with a merger, acquisition, or sale of substantially all assets.
18.2 Force Majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
18.3 Entire Agreement. These Terms, together with any order form and the Privacy Policy, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements regarding the Service.
18.4 Notices. Notices under these Terms must be in writing and sent to the addresses on file or, for notices to ClearBond, to legal@clearbond.us.
Questions about these Terms may be directed to legal@clearbond.us.